11 Ferndale Gardens, Hook, Basingstoke, Hampshire. RG 279DR. UK

Tel.(home): 01256-764072

EMail :richard@hebehook.freeserve.co.uk - http: //www.hebehook.freeserve.co.uk

A self employed Computer Networking Trainer with over 25 years experience of a variety of IBM and MS products, including LAN Hubs, Switches, PCs, and Controllers.

A technical specialist, who has previously supported numerous products from launch through to marketing, problem resolution and end-user training. Well developed interpersonal and marketing skills both as a Consultant and Technical Author.

Formed own business, develop and present education classes on OS/2 Warp and Lan Server, NT Server Lan Administration, IBM Networking Controllers, Ethernet and Token Ring Hubs & Switches, and migration to Switched Networking and ATM. Involved in projects as a Technical writer producing educational and technical marketing material as well as developing courses for small businesses embarking on the Internet.

Technical Marketing Support - Networking Products 1990 - 1995

Responsible for providing technical support for IBM Networking products in the LAN and WAN environments. This entailed supporting customers and dealers of IBM for a large product set; bringing the products to market, project planning, installation, guidance and tailored education.

o Acquired expertise and in depth experience of IBM's 82xx LAN product family, including intelligent hubs and ATM products.

o Solely responsible for the launch of X25NET, (a PC based X.25 network product) and its subsequent demonstrations, installation and support.

o Educated and supported IBM dealers in marketing 3174 controllers and devised and produced a number of reference deliverables for clients.

o Gained IBM Marketing Excellence awards for technical support work on network controllers in important customer situations.

o On own initiative set up and maintained HEBE, a multi user dial-up database service giving dealers and customers, access to many thousands of technical and marketing items on network products.

o Delivered networking presentations at external events, including GUIDE and IBM Executive conferences at Oxford University.

Technical Marketing Support - Retail Business 1985 - 1990

Responsible for bringing IBM retail products to the market, demonstrating, installing and providing technical support and education. Worked closely with dealers and customers on products which included the IBM 4680, 4684 EPOS terminals and 4691 terminal for restaurants and public houses.

o System architect of the first telecommuting (working from home) project for IBM UK; designed and implemented the first production system for over 100 users in 1985 This was used by wide range of users from secretarial to the Chief Executive. Continued to provide support and guidance to this project up to 1994.

o Provided online technical database of information for retail dealers (including Q/A) via the IBM DIAL system.

o Gained SE of the Month Marketing award for retail support.

o Developed retail demonstrations for external trade shows.

o Devised and produced retail education classes for users and dealers.

Early Career 1969 - 1985

Started IBM career as a programmer involved in PL/I Development and testing. Worked for a one year assignment in the Netherlands and four month residency in New York Program Development Centre.

Held a three year International support assignment and worked on the first SNA Distributed systems (3790, and 8100) for the Office and Insurance environments.

Developed and delivered numerous classes to audiences throughout Europe.

Became country support specialist of Office Products and worked in the S/36 and S/38 (forerunners of AS/400) areas.

St. Andrews University - BSc Physics 1969

Peterhouse, Marondera, Zimbabwe (Rhodesia) 1965

6 'A' Levels

9 'O' Levels

o Awarded a scholarship by Government of Rhodesia to study at St. Andrew's University.

o Admitted to IBM IT Consultancy Profession 1992

Date of Birth : 10th February 1947

Marital Status : Single

Interests : Music (organ and piano), gardening, reading, antiques.